Tel: 0330 6601010

CTI (Computer/Telephony integration)

Make the most of the digital world through CTI technology. Integrate your computer to your phone, email, text messaging, web messaging, live chat, fax, systems, to improve efficiency, gain a competitive edge, or improve customer service. As its digital, all data can be captured, then used to drive strategy and improve processes.

  • Make/receive calls directly from a computer
  • View customer profile or identify a caller before answering a call
  • Automatic authentication of the caller
  • View all relevant information on the customer and from the customer one screen
  • Route calls more efficiently using pre-determined triggers (e.g. callers location)
  • Measure performance against KPI's

Integrate the power of IPECS with your PC using Phone-Link

PHONE-LINK is a simple to use application that fully integrates the power of the Ericsson-LG iPECS onto your desktop....

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  • Accent Voice and Data have looked after our telephone requirements since our business moved to new premises in 2001. They are always there to lend a hand when needed and regularly¬†carry out the necessary work during the night so that the changes have been effected by start of business the next day. They have assisted in changing our lines and calls supplier on several occasions which has resulted in cost savings. They also represent us when the system breaks down or we have billing problems. Our dealings with this company are always professional and dealt with in a super-efficient way. Deb and Gavin are friendly and helpful at all times and nothing is too much trouble.

  • I have been dealing with Accent Voice and Data for over 6 years now. Gavin and his team are really helpful and are great to work with and I look forward to working with them in the years ahead


180 Markfield Road


Phone: 0330 6601010 *
E-mail: This email address is being protected from spambots. You need JavaScript enabled to view it.
Fax: 0330 6601011

* Calls may be recorded for training purposes.


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